JIRA Concepts - Issues

JIRA tracks issues, which can be bugs, feature requests, or any other tasks you want to track.

Each issue has a variety of associated information including:

  • the issue type
  • a summary
  • a description of the issue
  • the project which the issue belongs to
  • components within a project which are associated with this issue
  • versions of the project which are affected by this issue
  • versions of the project which will resolve the issue
  • the environment in which it occurs
  • a priority for being fixed
  • an assigned developer to work on the task
  • a reporter - the user who entered the issue into the system
  • the current status of the issue
  • a full history log of all field changes that have occurred
  • a comment trail added by users
  • if the issue is resolved - the resolution

Issue Types

JIRA can be used to track many different types of issues. The currently defined issue types are listed below. In addition, you can add more in the administration section.

For Regular Issues
Epic
Created by JIRA Software - do not edit or delete. Issue type for a big user story that needs to be broken down.
Story
Created by JIRA Software - do not edit or delete. Issue type for a user story.
优化
新需求
Task
A task that needs to be done.
Bug
A problem which impairs or prevents the functions of the product.
任务
需要完成的任务。
Improvement
An improvement or enhancement to an existing feature or task.
New Feature
A new feature of the product, which has yet to be developed.
For Sub-Task Issues
Sub-task
The sub-task of the issue
子任务
问题的子任务
Sub-Bug
test

Priority Levels

An issue has a priority level which indicates its importance. The currently defined priorities are listed below. In addition, you can add more priority levels in the administration section.

Blocker
blocker级别 -- 中断缺陷, 即系统无法执行、崩溃或严重资源不足、应用模块无法启动或异常退出、无法测试、造成系统不稳定 严重花屏 内存泄漏 用户数据丢失或破坏 系统崩溃/死机/冻结 模块无法启动或异常退出 严重的数值计算错误 功能设计与需求严重不符 其它导致无法测试的错误, 如服务器500错误
Critical
Critical级别 -- 临界缺陷, 影响系统功能或操作，主要功能存在严重缺陷，但不会影响到系统稳定性 功能未实现 功能错误 系统刷新错误 数据通讯错误 轻微的数值计算错误 影响功能及界面的错误字或拼写错误 安全性问题
Major
Major级别 -- 较严重缺陷, 即界面、性能缺陷、兼容性 操作界面错误（包括数据窗口内列名定义、含义是否一致） 边界条件下错误 提示信息错误（包括未给出信息、信息提示错误等） 长时间操作无进度提示 系统未优化（性能问题） 光标跳转设置不好，鼠标（光标）定位错误 兼容性问题 (若在兼容性测试中出现影响系统功能的仍然记为Critical)
Minor
Normal级别 -- 普通缺陷, 即易用性问题 界面错误与UI需求不符 打印内容、格式错误 程序不健壮，操作未给出明确提示 辅助说明描述不清楚 显示格式不规范，数字，日期等格式。 长时间操作未给用户进度提示 提示窗口文字未采用行业术语 可输入区域和只读区域没有明显的区分标志 必输项无提示，或者提示不规范。
Trival
Normal级别 -- 普通缺陷, 即易用性问题 界面错误与UI需求不符 打印内容、格式错误 程序不健壮，操作未给出明确提示 辅助说明描述不清楚 显示格式不规范，数字，日期等格式。 长时间操作未给用户进度提示 提示窗口文字未采用行业术语 可输入区域和只读区域没有明显的区分标志 必输项无提示，或者提示不规范。

Statuses

Status Categories

Helps identify where an issue is in its lifecycle.
Issues move from To Do to In Progress when work starts on them, and later move to Done when all work is complete.

Done

Represents anything for which work has been completed

In Progress

Represents anything in the process of being worked on

No Category

A category is yet to be set for this status

To Do

Represents anything new

Issue Statuses

Each issue has a status, which indicates the stage of the issue. In the default workflow, issues start as being Open, progressing to In Progress, Resolved and then Closed. Other workflows may have other status transitions.

Open
The issue is open and ready for the assignee to start work on it.
In Progress
This issue is being actively worked on at the moment by the assignee.
Reopened
This issue was once resolved, but the resolution was deemed incorrect. From here issues are either marked assigned or resolved.
Resolved
A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.
Closed
The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.
To Do
Done
Under Review
DEV-DONE
Cancelled
Rejected
In Testing
Backlog
Selected for Development
In Review

Resolutions

An issue can be resolved in many ways, only one of them being "Fixed". The defined resolutions are listed below. You can add more in the administration section.

Fixed
问题已经解决
Won’t Fix
问题未解决 - 将不会解决的问题
Duplicate
重复的问题
Incomplete
问题描述得不够准确、完全
Cannot Reproduce
问题重现失败，或者无足够的信息重现问题
Done
GreenHopper Managed Resolution
Won't Do
This issue won't be actioned.